Laptop
I've driven to Galesburg 3 times in the last two weeks. I'm starting to get to know my way around town. I know where the Farm King store is, as well as the used paperback store. It's a nice town, but I really didn't intend to spend so much time there.
We (Son #2 and I) bought a new Toshiba laptop computer before his semester started last fall. Shortly after getting it home and all set up, it began to act up during boot-up. He took it back in to let the Geek squad look at it. They did hardware and software diagnostics and couldn't find anything wrong. After it was back home awhile the same problems continued. It would freeze up during boot-up, not boot at all, or when it did boot, it would freeze occasionally during use. Very frustrating! We waited until semester break and tool it back in again. They sent it to St. Louis for diagnostics and ended up replacing the hard drive. Which meant all data was lost and after we got it back, all programs had to be reinstalled. And it still didn't boot consistently, in fact it got progressively worse. We took it back to Best Buy. Guess what, it started fine in the store. They accused us of not knowing how to shut it down properly. Right!
So after discussing the situation with Toshiba tech support over the phone, they suggested we take it to an authorized service center. Which happens to be in Galesburg. We dropped it off there and after much diagnostics they ended up replacing the mother board. When I picked it up a week later and brought it home we thought all would be well. No such luck! The time and date changed every time it was started which played games with the antivirus and spyware software. I spent a couple hours on the phone with the Toshiba tech support trying to change the BIOS and downloading new BIOS and various other things. Nothing worked. Finally he told me to take it back to the authorized service center.
It was back to Galesburg and the very helpful tech guy agreed to work on it while I waited. And waited. After checking it out, he spent 40 minutes on the phone with Toshiba tech support and they could not resolve the problem for him. He thinks the new motherboard is also corrupted. He suggested sending it directly to Toshiba and letting them fix their own problem so we wouldn't have to drive to Galesburg anymore. I agreed.
So, we are waiting for UPS to pick it up and take it away.
Stay tuned . . .
Now we exhort you, brethren, warn them that are unruly, comfort the feebleminded, support the weak, be patient toward all men.
I Thes. 5:14